When to Call a Technician
Cleaning fixes what's on the surface. Anything inside the piano is a job for the maker's authorized service: dead keys, keys that play at the wrong volume, crackling or silent speakers, a blank display, or any electrical fault.
Check the simple causes first. Yamaha's troubleshooting notes that a pedal that doesn't work may just have a loose plug: turn the piano off and push the pedal plug firmly in. Then check the warranty before anyone opens the piano, because the warranty card that came with it sets the terms.
Home fix or technician?
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Repairs depend on the maker's parts and service. Kawai says its spare parts aren't available to the general public, so a repair goes through authorized service rather than a do-it-yourself fix.
How Long Will Your Digital Piano Last?
No maker publishes an expected lifespan for a digital piano, so be wary of confident numbers. What the makers do publish points to the practical limits: the parts that see daily use, how long spare parts stay available, and the warranty.
The parts that move. The keys, their contacts and the pedals are the parts that see daily use, so they're the ones care protects most: clean keys, a dust cover and a stable room.
Spare parts. A repair depends on parts. Roland Japan says it keeps performance parts for 6 to 8 years after a model stops being made, with the exact period printed on each warranty card; that statement covers Japan. Kawai warns that parts and firmware support may be limited for older, discontinued models.
Warranty. Kawai's US warranty runs 3 years, parts and labor, on its ES and KDP models and 5 years on its CN and CA models. Other makers' terms are on the warranty card that came with the piano.
No tuning, ever. Yamaha and Kawai both state that their digital pianos never need tuning, which removes an acoustic piano's main recurring job.
Signs it's time to replace: keys that stay sticky or dead after service, velocity problems that affect your playing, crackling speakers that don't respond to the volume control, structural damage to the cabinet, or simply outgrowing the piano's features (a beginner piano you've outgrown for intermediate work is "time to replace" even if it still works perfectly).
Watch out
Never use household cleaners on piano keys. Yamaha, Roland, Kawai and Casio all rule out alcohol, solvents, chlorine and chemical wipes, and say they can discolor, deform or crack the keys and the finish. A soft cloth, water, and a little mild soap when needed are all the makers ask for.
Tip
Keep the original box and padding if you have the space. Roland advises transporting a piano in the box it came in, with its padding, whenever possible, which matters most if it ever has to go back for repair.